Help center
Help & Support
Need help running your loyalty program, managing customers, or configuring rewards? Our team is here to help.
Email us
support@convoia.com
Best for account issues, billing questions, and technical support.
Send emailSupport hours
Mon–Fri, 9:00 AM – 6:00 PM (local time)
We aim to respond to emails within one business day.
Before you contact us
Include your business name, account email, and a brief description of the issue. For customer loyalty disputes, also share the customer ID and transaction details.
Frequently asked questions
Quick answers for business users running loyalty programs on Convoia Rewards.
How do I set up a loyalty program?+
After signing in, go to Settings to configure your business profile, then use Rewards, Tiers, and Marketing sections to define earn rules, redemption options, and promotions for your customers.
A customer's points look incorrect+
Check the customer's transaction history in Users. If points still look wrong, contact support with the customer ID, transaction date, and store location so we can investigate.
How is customer data handled?+
Convoia Rewards processes customer loyalty data on your behalf according to our Privacy Policy. You remain responsible for informing customers about your loyalty program and applicable privacy obligations.
How do billing and subscriptions work?+
Manage your plan from the profile menu → Billing, or open the Billing page. Free activates instantly. Pro custom branding is billed via Stripe — there you can view invoices and update payment methods.